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《一分钟经理人》One Minute Manager读后感
《One Minute Manager 》作者 Ken Blanchard and Spencer Johnson,首次出版:1982年。主要讲述一个年轻人在寻找最有效的经理人过程中认识到One Minute Manager的`价值,并想成为其中一员,通过不断的学习揭示了一分钟经理人的技巧。“一分钟经理人”的三个管理技巧即:
一分钟目标- One-minute Goals
一分钟称赞- One-minute Praisings
一分钟批评- One-minute Reprimands
这三个简单实用的秘诀浓缩了管理的精髓:目标明确具体,奖惩及时到位。
“一分钟目标”即用精练的语言描述目标,让员工认同目标,设定目标标准,发挥员工潜力;
One-minute goals setting:
-Agree on your goals
-See what good behavior looks like
-Write out each of your goals on a single sheet of paper using less than 250 words
-Read and re-read each goal which require only a minute or so each time you do it
-Take a minute every once in a while out of your day to look at your performance and
-See whether or not your behavior matches your goal
“一分钟称赞”即及时肯定员工业绩,注重并利用员工对称 赞的心理反馈,鼓励员工继续努力并支持其走向成功;
One-minute praising works:
-Tell people up front that you are going to let them know how they are doing
-Praise people immediately
-Tell people what they did right be specific
-Tell people how good you feel about what they did right ,and how it helps the organization and the other people who work there
-Stop for a moment of silence to let them feel how good you feel
-Encourage them to do more of the same
-Shake hands or touch people in a way that make it clear that you support their success in the organization
“一分钟批评”即要及时批评,并指出错误导致的后果,讲究批评艺术,运用情感诱导。
One-minute reprimand works:
-Tell people beforehand that you are going to let them know how they are doing and in no uncertain way
- Reprimand people immediately
-Tell people what they did wrong be specific
-Tell people how good you feel about what they did wrong , and in no uncertain way
-Stop for a few second of uncomfortable silence to let them feel how you feel
-Shake hands or touch people in a way that lets them know you are honestly on their side
-Remind them how much you value them
-Reaffirm that you think well of them but not of their performance in this situation
-Realize that when the reprimand is over, it’s over.
如何进行一分钟经理人实践,需要继续探讨。
参考文献
http://www.slideshare.net/sanjayrajthilak/one-minute-management-techniques
http://wiki.mbalib.com/wiki/%E3%80%8A%E4%B8%80%E5%88%86%E9%92%9F%E7%BB%8F%E7%90%86%E4%BA%BA%E3%80%8B
http://book.douban.com/annotation/16515142/
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