1.打电话必备第一句：自我介绍
经典表达：
Hello, this is XXX from human resource. May I speak to XXX?
你好，我是人力资源部的XXX。请问XXX在吗？
举一反三：
Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX?
Hello. It’s XXX from ABC Company. Is XXX here?
2.打电话必备第二句：说明来电原因
经典表达：
I’m calling in regards to the order XXX made 3 days ago.
我打电话来是为了问一下关于XXX三天前下的订单的情况。
举一反三：
I’m calling to the annual report.
I’m calling about the contract.
3.打电话必备第三句：Ta什么时候回来？
经典表达：
When can I expect him back?
他大概什么时候会回来？
举一反三：
When will he be back?
When would be a good time to reach him?
When will she be available to take my call?
4.打电话必备第四句：我能留个口信吗？
经典表达：
May I leave a message for him?
我能给他留个口信吗？
举一反三：
Could you please connect me to his voice mail?
I think I’ll leave a message.
5.打电话必备第五句：请Ta给我回电好吗？
经典表达：
Please tell him/her that XXX called and have him/her return my call.
请告诉他/她XXX打过电话，让他/她给我回电。
举一反三：
Please let XXX know I called and have him/her call me back ASAP.
Could you tell XXX to ring me back?
6.打电话必备第六句：我再打过来吧。
经典表达：
I’ll call again later.
我再打过来吧。
举一反三：
I’ll ring back later.
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