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Objectives for a Customer Service Resume
Job seekers frequently ponder whether or not resumes require career objectives. According to career website Alec.co.uk, job candidates should use objectives when applying for a particular job. The objective appears as a short, powerful statement that includes the name of the position. If you plan to apply for more than one job with a single employer, it's best to leave off the objective. For customer service positions, your objective should tell the employer why you want the job, highlighting your experience and education.
Just Starting Out
If you just graduated and trying to launch your career, your objective should focus on your recent education and your interest in the field. For example, you could write, "Entry-level customer service position bringing a recent bachelor's degree in business as well as excellent people skills garnered from my position as a membership coordinator for my university's Community Cares Club."
Mid-Level Career
If you have customer service experience, but need a change in scenery or found an opportunity at another company for career development, your objective should focus on your skills and what you can offer your prospective employer, such as, "Customer operations team lead position bringing two years of customer service experience and recent recognition for providing outstanding service."
Career Change
If you hope to switch careers, your objective should include information about your current position and what piqued your interest in joining the customer service industry. The example below illustrates a candidate wanting to switch to customer service from a legal assistant position:
"Entry-level customer relations position bringing two years of experience as a legal assistant. I enjoy helping clients solve problems and would like to bring my problem-solving skills to an exclusively customer-service oriented position."
Seasoned Professional
If you have substantial customer service experience and want to make the jump to management, your objective should speak to your leadership skills as well as your experience. An objective saying, "Customer operations manager bringing five years of customer service experience with proven results--reducing the turnaround time for solving customer issues from three to four business days to one business day," conveys your previous success.