职场英语:Talk about money
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1.如何说明高/低价位
一分钱,一分货,
职场英语:Talk about money
。如果顾客抱怨价格太高,您可以说:“We have cheaper products if you want. But value depends on expense.”(如果您愿意,我们有更便宜的商品,但是一分钱,一分货。)2. 如何拒绝降价
如果没有议价的余地,态度虽然要坚定,但口气仍要十分委婉:“We have but one price, sir.”(我们不二价的)或“Sorry we can't reduce the price, sir.”(很抱歉,我们没办法降低价格。)
3. 如何拒绝小费
如果店铺规定不能收取小费,你可婉拒顾客:“It's so kind of you, sir. But we can't accept your tips”(先生您太好了,不过我们不能收取小费)
4.
如何说最低消费
尽管菜单都已标明最低消费,除非想被炒鱿鱼,否则顾客问起来,还是得毕恭毕敬地回答“I'm afraid the minimum charge for any first order is ¥100”(我们的最低消费是100元),而不能说:“菜单上有,您不会自己看呀?!”
5. 如何说分期付款
如今分期付款很流行,所以要学会说:“You can buy them by installment.”
6. 如何收取货款
如果是当场付清货款,就可能用到这个句子:“Could you pay at the Cashier's Desk?”(请到收银台付款。)
7. 如何找零
下列句子要活学活用:“Thirteen dollars and twenty cents from one hundred dollars leaves eighty six dollars and eighty cents. You might see if that''s all right, sir.”(收您100元,减去13元2角,应找您86元8角,请点下数目,
资料共享平台
《职场英语:Talk about money》(https://www.unjs.com)。)8. 如何开立发票、收据
东西卖出后,并非万事大吉,开发票、给收据、找零钱是一贯作业,一句“Here's your receipt”过后,别忘了说声谢谢。
9. 找错钱了怎么办
谁都有出错的时候,这时态度一定要诚恳:“I'm very sorry for the mistake”,然后再说:“Here's the right change.”(这才是要找您的'零钱数。)
10. 标准买单方式
当顾客问你:“How much will this be”(多少钱?),你可以说“Just a moment, please. I''ll calculate that for you.”(请等一下,我算算看。)
11. 解释税率及服务费
顾客的疑虑多针对服务费service charge(在国外还有税率tax rate),您的说明一定要明白无误:“A 10% service charge have been added to your bill.”(账单已经加了10%的服务费。)
12. 如何议价
如果愿意降价,可以使用however来转折语气:“However,..., we can give you a discount.”(然而,由于……,我们可以给您打折。)
13. 如何优待熟客
对熟客可以说:“Ordinarily we sell them for one hundred and fifteen dollars, but I''ll make a concession.”(我们一般要卖115元,但您可以优惠。)
14.
如何说明价廉物美
“It's indeed two-pence colored.”(真是价廉物美。)这句流行用语可是中外皆宜。
15. 如何给新顾客打折
对新顾客可以说:“I can manage to give you a discount of ten percent, deeming it as a kind of expenditure for advertisement.”(给您9折,当作是宣传费吧。)
更多商务英语资料尽在http://career-english.unjs.com
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