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口语实战：如何转接客户来电
A: Stone Corp. Hi, Mary speaking.四通公司，您好，我是Mary.
B: Hello, I'd like to speak to Mr. Hunter, please.你好，我想找Hunter先生。
A: May I ask who is calling, please？请问您是哪位？
B: My name is Herbert Wood of IBM Computer Company.我是IBM电脑公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.谢谢，Wood先生，请稍等。（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。
C: Can you find out what he wants？你可以问他有什么事吗？
A: Yes, Mr. Hunter. (to caller)I'm sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，Hunter先生。（对来电者说）对不起Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。
B: Yes, I want to buy some computer software and talk about developing some other software. I don't know whether he is interested in that or not？是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please？(to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.我明白了，非常感谢，Wood先生。请你等一下好吗？（打内线电话）Hunter先生，Wood先生想买一些计算机软件。
C: I see. Put him on line two.好的，请转到2号线。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I'm very sorry to have kept you waiting. I'll put you through to Mr. Hunter.好的，Hunter先生。（对来电者）Wood先生，不好意思让你久等了，我把你的电话接给Hunter先生。
A: Good afternoon, Sales Department. May I help you？下午好，销售部，我能帮你什么忙吗？
B: Could I speak to Mr. Bush, please？可以和Bush先生说话吗？
A: I'll see if he is available. Who shall I say is calling, please？我要看一看他是否在。请问我得告诉他谁打来的？
B: John Smith.
A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I'm afraid. Can I help you？请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗？
B: Well, I want to discuss with him the new contract we signed last week.好的，我想跟他讨论一下我们上星期签订的合同。
A: I don't think the
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